No picture or sound?

Usually one tap fixes it.

"The camera is still off" or "The microphone is still off"

Your phone or computer has not given permission yet.

1. Tap "Try again".
2. Your phone or browser will ask a question. Tap "Allow".

Do not see that question any more? Close the page, then open the button in your message again.

Still nothing?

• iPhone or iPad: open Settings, choose Safari, and set Camera and Microphone to "Ask" or "Allow".
• Android: tap the padlock next to the web address at the top and switch Camera and Microphone on.
• Computer: click the padlock next to the web address and allow the camera and microphone. Then reload the page.

"We can't hear any sound"

Do you see this message while recording? Then the microphone is not picking up anything.

• Check that the microphone is not muted.
• Are you using headphones or earbuds? Take them out for a moment.
• Do not cover the bottom of your phone. The microphone is there.

The recording simply carries on. Afterwards you can listen back and record again if you need to.

Prefer no camera?

Choose Audio before you tap "Start recording". Then only your voice is recorded.

Still not working?

Ask someone in your family to take a look with you. Or get in touch with us.